The following shows four different subscription levels, designed to meet customers' varying licensing and support needs. The Bronze Subscription is appropriate for organizations that would have only 1-2 support requests per year. All other Subscriptions provide support for an unlimited number of requests. The Platinum Subscription is ideal for customers who want assistance with the design and development of their RIAs.
| |
Bronze$750/server/year |
Silver$1999/server/year |
Gold$2999/server/year |
Platinum$4999/server/year |
| WebORB Enterprise Edition Server |
Yes |
Yes |
Yes |
Yes |
| Disconnected Mode Support |
Yes |
Yes |
Yes |
Yes |
| Conflict Resolution |
Yes |
Yes |
Yes |
Yes |
| AMF Caching |
Yes |
Yes |
Yes |
Yes |
| Standalone Mode |
Yes |
Yes |
Yes |
Yes |
| NIO Remoting/Messaging (Java only) |
Yes |
Yes |
Yes |
Yes |
| Clustering |
Yes |
Yes |
Yes |
Yes |
| WebORB Server Monitor |
Yes |
Yes |
Yes |
Yes |
| Performance Certification |
Yes |
Yes |
Yes |
Yes |
| Scalability Certification |
Yes |
Yes |
Yes |
Yes |
| IP Indemnification |
|
|
Option |
Option |
| Unlimited Server Deployment |
|
|
Option |
Option |
| Quick Start Help |
Bronze |
Silver |
Gold |
Platinum |
| Installation or Configuration Help |
Yes |
Yes |
Yes |
Yes |
| RIA Best Practices Monthly Newsletter |
Yes |
Yes |
Yes |
Yes |
| Developer Forum |
Yes |
Yes |
Yes |
Yes |
| Knowledge Base |
Yes |
Yes |
Yes |
Yes |
| Consultative Support Services |
Bronze |
Silver |
Gold |
Platinum |
| Architecture Audit/Review |
|
|
Yes |
Yes |
| Remoting Services API Review |
|
|
|
Yes |
| Security Audit |
|
|
|
Yes |
| Customer Code Review |
|
|
|
Yes |
| Custom Online Mentoring |
|
|
|
Yes |
| Performance Tuning |
|
|
|
Yes |
| Security Customization Assistance |
|
|
|
Yes |
| Problem Resolution |
Bronze |
Silver |
Gold |
Platinum |
| Number of Incidents |
2 |
Unlimited |
Unlimited |
Unlimited |
| Web-Based Case Management |
Yes |
Yes |
Yes |
Yes |
| Update Center Access |
Yes |
Yes |
Yes |
Yes |
| Advanced Release of Certified Builds |
Yes |
Yes |
Yes |
Yes |
| Support Hours |
8am-5pm (Central) Mon-Fri |
8am-5pm (Central) Mon-Fri |
8am-5pm (Central) Mon-Fri |
8am-10pm (Central) Mon-Fri |
| Email Support |
Yes |
Yes |
Yes |
Yes |
| Phone Support |
|
Severity 1 |
Severity 1 |
Yes |
| Phone Support Hours |
|
8am-5pm (Central) Mon-Fri |
8am-5pm (Central) Mon-Fri |
8am-10pm (Central) Mon-Fri |
| 24x7 Support |
option |
option |
option |
option |
| Max.InitialResponse Time |
72 hours |
48 hours |
8 hours |
2 hours |
| Emergency Response Time |
|
8 hours |
4 hours |
2 hours |
| Emergency Hot Fix Build |
|
|
|
Yes |
| Bug Fix Escalation Privilege |
|
|
|
Yes |
| Remote Troubleshooting |
|
|
Yes |
Yes |
| Notifications & Alerts |
|
|
Yes |
Yes |
| Monthly Rapid Updates |
|
|
Yes |
Yes |
| Support Advocate |
|
|
|
Yes |
- Server is defined as a single hardware system housing up to 8 CPUs or 1 virtualized instance.
- IP Indemnification is available for qualified customers
- Consultative Services: Max 8 hours/server/year
- 24x7 Support is available for an additional cost
