WebORB for .NET Troubleshooting
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The chart below provides guidance for troubleshooting possible issues with a WebORB for .NET installation. If you experience a difficulty running the product and do not see a solution described in this article, please contact us at support@themidightcoders.com.
 
Problem
Possible Causes Solution
Console does not launch - you get a blank screen.

Console starts, but some tabs disappear.

Flex application receives "Send Failed" error.

Server ASP.NET application is not configured to use .NET 2.0
  1. Open IIS Manager
  2. Select application's virtual directory
  3. Open the properties panel
  4. Select the ASP.NET tab
  5. Change the version number to 2.0
ASP.NET application contains invalid configuration. HTTP requests result in webserver responses with the 500 status code.
  1. Try to open http://localhost/[virtual directory name]/weborb.aspx
  2. If an ASP.NET error is reported, it should provide pointers for the root cause (possible causes could be an error in the configuration file or missing assembly)
  3. If 'document not found' is reported, weborb.aspx must be registered in the application's web.config (see Step 2 in "Manual Deployment" in the "Deployment" tab for details). Alternatively try load the weborb diagnostics utility at:  http://localhost/[virtual directory name]/diagnostics.aspx
ColdFusion installation registered with IIS creates a handler mapping for the SWF extension.
  1. Open IIS Manager
  2. Select application's virtual directory
  3. Open the properties panel
  4. Select the Virtual Directory tab
  5. Click the "Configuration" button in the Application Settings section
  6. Open the Mappings tab
  7. Make sure there is no special application mapping for the .swf extension
Server responds with error "None of the handlers were able to handle method invocation on the service"
Server class is not available in the deployed assemblies Use Management Console's "Services" tab to locate your class in the Service Browser. If the class does not show up, make sure the assembly is deployed in the ASP.NET application.

 
Server responds with error "unable to find method with name - XXXX"
Method is not public Make sure the invoked method has public access
Client arguments types do not match remote method's formal argument types. For example, client sends a complex type object where an integer is expected. Inspect the remote method arguments using Management Console's TestDrive under the "Services" tab. Modify the client application to pass correct argument types.
Code generation does not work. Server reports IO errors
User account used by ASP.NET does not have Write permission for the /[app's virtual directory]/weborbassets/codegen folder.  ASP.NET with IIS6 uses the "NETWORK SERVICE" account, otherwise ASPNET user account is used. Select the /weborbassets/codegen folder from the virtual directory on the computer where WebORB is deployed and grant Write permission to the user account used by ASP.NET.
 
Logging does not work. Log files are not created, /logs folder is empty
User account used by ASP.NET does not have Write permission for the /[app's virtual directory]/logs folder.  ASP.NET with IIS6 uses the "NETWORK SERVICE" account, otherwise ASPNET user account is used. Select the /logs folder from the virtual directory on the computer where WebORB is deployed and grant Write permission to the user account used by ASP.NET.
Deployment through the console does not work. Server reports "Access denied" errors.
User account used by ASP.NET does not have Write permission for the targeted virtual directory    



 
Select the target virtual directory and grant the "Write" permission to the user account used by ASP.NET.
WebORB does not accept license key from a previous version and switches to the Development mode
New major versions of WebORB require new license keys. If you are a customer and are covered by the maintenance plan, you will get a free upgrade. 



Contact sales and request a new license key

 

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