Midnight Coders offers several support options for the .NET, Java, PHP and Ruby on Rails editions of the product. These options are designed to address the support needs ranging between individual developers, small to medium businesses and large enterprises.  Please call 1-888-MYWEBORB (select option 1) for assistance with any of these plans or if you wish to customize a support plan.

The chart below offers a comparison between available support packages

Support Plan	Bronze	Silver	Gold	Platinum
Available to OEM/VAR/ASP/Distributor	No	Yes	Yes	Yes
Number of technical contacts This is the number of people authorized to contact Midnight Coders to request technical support.	1	1	2	3
Support hours The hours when Midnight Coders support staff is available to respond to the support inquiries.	8am-5pm US Central time Mon - Fri
Business hours email support Indicates whether support is available via email during the Standard Support hours.	x	x	x	x
Business hours phone support Indicates whether support is available by phone during the Standard Support hours.		Severity 1 only	x	x
Extended support hours	5pm - 10pm US Central time Mon - Fri
Extended hours email support Indicates whether support is available via email during the Extended Support hours.			x	x
Extended hours phone support Indicates whether support is available by phone during the Extended Support hours.			Severity 1 only	x
Community support portal Provides access to the product discussion forums.	x	x	x	x
Alert notifications and updates Midnight Coders delivers product updates and patches as well as release notices and advance announcements.	x	x	x	x
Installation and configuration assistance Midnight Coders support staff provides extra assistance with initial product installation and configuration	x	x	x	x
Walkthrough via screen sharing Screen sharing is a very efficient practice to assist with support incidents.				x
Direct access to the product engineers Being able to have direct contact with the product engineers puts you as close as possible to get answers from the source.				x
Response time
Severity 1	Next business day	12 hrs	2 hrs	1 hr
Severity 2	Within 48 hours	Within 24 hrs	12 hrs	2 hrs
All other severities	Within 72 hours	Within 48 hours	Next business day	Next business day
Training credits Midnight Coders offers product product training on a comprehensive curriculum. Training credits included with the support packages offer free training sessions.		1 session/1 developer month	2 sessions / 1 developer month	2 sessions / 2 developers month
Cost Support cost is automatically renewed on annual basis	$2,000/yr	$5,000/yr	$10,000/yr	$20,000/yr
				contact us
A la Carte Support options The following options can be added on to customize any support package. (Fee's will be pro-rated for already existing support packages.)
Additional technical contact	$1500/yr/ea	$1250/yr/ea	$1250/yr/ea	$1000/yr/ea
24 x 7 x 365 Support	n/a	n/a	call	call
On-site support	$2500/day + travel
Training credits - 1 hour online	$300
Source code for custom modifications	n/a	n/a	call	call