Helpdesk & ITSM integrations for AI agents

Atera

Helpdesk & ITSM

Connect AI agents to Atera, the RMM and PSA platform for MSPs and IT teams. Agents open and route support tickets, manage customers and contacts, and surface device monitoring alerts for escalation.

Freshdesk

Helpdesk & ITSM

Connect AI agents to Freshdesk, the Freshworks customer support and helpdesk platform. Agents create and triage tickets, post replies and internal notes, search tickets and contacts, and sync customers as contacts and companies through the Freshdesk REST API v2.

Freshservice

Helpdesk & ITSM

Connect AI agents to Freshservice, Freshworks' IT service management platform. Agents automate the full ITSM lifecycle across tickets, changes, problems, releases, CMDB assets, agents, and requesters through the Freshservice API v2.

Groove

Helpdesk & ITSM

Work the Groove shared inbox from AI agent workflows. Agents list and triage support conversations, reply to customers, add internal notes, look up contacts, and run raw GraphQL queries against Groove's v2 API for anything the dedicated actions don't cover.

HaloPSA

Helpdesk & ITSM

Connect AI agents to HaloPSA, the all-in-one MSP and IT service management (PSA) platform. Agents manage tickets, actions, clients, sites, end users, assets, agents, and invoices across the Halo API.

HappyFox

Helpdesk & ITSM

Run HappyFox ticketing from AI agent workflows. Agents create tickets from inbound emails, forms, or chat, post staff and user replies, register contacts, and look up categories and staff to route and attribute tickets automatically.

HappyFox Chat

Helpdesk & ITSM

Read live chat data from HappyFox Chat, covering transcripts, offline messages, visitors with full browsing attribution, agents, and canned responses. Agents pull the conversation history a follow-up actually needs.

Help Scout

Helpdesk & ITSM

Connect AI agents to Help Scout. Agents create and triage conversations across shared mailboxes, add replies and notes, assign and tag threads, and sync customer records into support queues.

LiveAgent

Helpdesk & ITSM

Connect AI agents to LiveAgent, the multichannel help desk. Agents open, update, and route support tickets, post replies and internal notes into conversations, sync customer contacts, and read agents and departments for rules-based assignment.

Re:amaze

Helpdesk & ITSM

Handle customer conversations in Re:amaze from FlowRunner. Agents create conversations from inbound events, post staff or customer replies across channels, keep contacts in sync, and surface knowledge base articles for self-service deflection.

ServiceNow

Helpdesk & ITSM

Connect AI agents to ServiceNow's Now Platform. Agents run CRUD operations over the ITSM tables a business user works with, incidents, change requests, problems, requested items, and users, plus a generic Table Record escape hatch for any other table.

SolarWinds Service Desk

Helpdesk & ITSM

Connect AI agents to SolarWinds Service Desk, the cloud ITSM platform formerly known as Samanage. Agents create and update incidents, append comments, and look up users, hardware assets, and categories to triage and route tickets.

SyncroMSP

Helpdesk & ITSM

Connect AI agents to SyncroMSP, the all-in-one PSA, RMM, and remote-access platform for managed service providers. Agents manage tickets, customers, contacts, assets, invoices, and RMM alerts from a single flow.

tawk.to

Helpdesk & ITSM

Connect AI agents to tawk.to live chat. Agents create support tickets from inbound emails and form submissions, pull chat history for reporting, and list agents and properties to drive assignment and routing logic.

TeamViewer

Helpdesk & ITSM

Manage TeamViewer remote access from AI agents. Agents keep the Computers & Contacts list organized, provision and offboard company users, and open remote-control service cases with shareable supporter and customer links straight from a helpdesk ticket.

Zammad

Helpdesk & ITSM

Connect AI agents to Zammad, the open-source helpdesk and customer support system. Agents manage tickets, articles, users, organizations, groups, and tags on a self-hosted or hosted Zammad instance over its REST API.

Zendesk

Helpdesk & ITSM

Connect AI agents to Zendesk. Agents create, update, search, and comment on tickets, manage end users and organizations, look up agents and groups, and react to tickets being created or updated in real time.

Zoho Desk

Helpdesk & ITSM

Run help desk operations in Zoho Desk from AI agents. Agents create, search, assign, update, and close tickets, add comments, send email replies on ticket threads, and maintain the contacts, accounts, agents, and departments behind them.