BigCommerce

Manage your BigCommerce store catalog, customers, orders, carts, and pricing from automated flows. Agents add products and variants, adjust inventory, manage customers and orders, and react in real time to order and inventory events.

6 triggers 75 actions OAuth available

BigCommerce website ↗ Platform Documentation ↗ Capability data verified 2026-06-26

BigCommerce fires On Order Created when a new order is placed

Agent reads the line items, billing details, and order total

Agent validates inventory availability per variant before fulfillment routing

Agent checks the order against fraud and high-value thresholds

Agent creates the order shipment in the assigned warehouse and applies tags

Operations channel gets the order summary with line items and routing decision

Orders above the high-value threshold or flagged for review get routed to ops for approval

What This Integration Enables

The BigCommerce integration gives agents read and write access across the catalog (products, variants, images, custom fields, modifiers, categories, brands), customers (and addresses, customer groups), orders (including line items, statuses, shipments, and refunds), carts, and price lists. Six webhook triggers fire on order creation, order status changes, product creation, product updates, inventory updates, and new customers. The connector covers the storefront surface area an operations or merchandising flow needs; the surrounding flow decides what gets routed, escalated, or held back for review.

Without FlowRunner

Manual order triage New orders sit in a queue until someone checks the dashboard and routes each one

Inventory surprises Low-stock variants are caught at fulfillment, not at the moment they tip below threshold

Inconsistent wholesale pricing Price-list updates land via spreadsheets and one-off API calls

With FlowRunner

Routing on arrival Orders are validated, routed, and tagged the moment they are placed

Inventory alerts in real time Low-stock variants trigger an alert at the moment the threshold is crossed

Catalog-driven pricing Wholesale price changes propagate from a single source feed into price lists automatically

Use Case Scenarios

Order Triage and Fulfillment Routing

A new order is placed and BigCommerce fires On Order Created. The agent reads the line items, checks inventory availability per variant, and validates the order against fraud and high-value thresholds. For a clean order, it creates the shipment in the assigned warehouse, applies tags, and emails the customer a confirmation. For a flagged order, it pauses and routes the case to the operations channel with the order context and the reason it stopped.

Low-Stock Alerting

The agent watches On Inventory Updated for variants that drop below their reorder threshold. When a variant trips the line, the agent calls List Products to pull the supplier reference, posts a low-stock alert into the operations channel with the variant SKU and last sale date, and logs the event to a spreadsheet for the weekly reorder review. The team sees the dip when it happens, not at fulfillment.

Wholesale Pricing Sync

A supplier price feed lands in a spreadsheet. The agent reads each row, looks up the corresponding variant in BigCommerce, and calls Set Price Record on the wholesale price list. New customers in the wholesale customer group get the new pricing on their next order. The price-change spreadsheet stops being a manual data-entry task and becomes the source of truth the agent applies.

Human-in-Loop Highlight

A refund above a configurable threshold is a moment that needs a person, so the agent prepares the refund quote but does not issue it. When a customer-service flow generates a refund decision, the agent calls Create Refund Quote, then posts the quote to the operations channel: "Refund quoted for order [number], customer [name], amount $[total]. Reason: [reason]. Approve to issue?" The supervisor decides. The agent does the math, the documentation, and the routing; the human owns the issue-or-deny call.

Agent processes routinely

Detects exception requiring judgment

Clear match Continues automatically

Ambiguous Routes to human via preferred channel

Human decides

Agent resumes with decision

Agent Capabilities

75 actions

Products and Variants

Create Product Create a new product in the catalog.
Get Product Retrieve a single product.
List Products List products with optional filters.
Update Product Update a product's details.
Delete Product Delete a product from the catalog.
Create Product Variant Create a variant on a product.
Get Product Variant Retrieve a product variant.
List Product Variants List the variants of a product.
Update Product Variant Update a variant's details.
Delete Product Variant Delete a product variant.

Product Imagery and Configuration

Create Product Image Add an image to a product.
List Product Images List images attached to a product.
Delete Product Image Remove an image from a product.
Create Product Custom Field Add a custom field to a product.
List Product Custom Fields List custom fields on a product.
Update Product Custom Field Update a product's custom field.
Delete Product Custom Field Delete a custom field from a product.
Create Product Modifier Add a modifier to a product.
List Product Modifiers List modifiers attached to a product.
Update Product Modifier Update a product modifier.
Delete Product Modifier Delete a product modifier.

Inventory

Set Inventory Level Sets the absolute stock level for a variant or location. Used when receiving a delivery or syncing from a WMS.
Adjust Inventory Level Adjusts the stock level by a delta. Used in shrinkage, return, or partial-receive workflows.

Customers

Create Customer Create a new customer record.
Get Customer Retrieve a customer record.
List Customers List customer records.
Update Customer Update a customer's details.
Delete Customer Delete a customer record.
Create Customer Address Add an address to a customer.
List Customer Addresses List the addresses on a customer record.
Update Customer Address Update an address on a customer record.
Delete Customer Address Remove an address from a customer record.
Create Customer Group Create a customer group.
Get Customer Group Retrieve a customer group.
List Customer Groups List customer groups.
Update Customer Group Update a customer group's details.
Delete Customer Group Delete a customer group.

Orders

Create Order Create a new order.
Get Order Retrieve a single order.
List Orders List orders with optional filters.
Update Order Update fields on an order.
Update Order Status Transitions an order through its lifecycle states. Used in fulfillment and exception-handling flows.
List Order Products List the line items on an order.
List Order Coupons List the coupons applied to an order.
List Order Statuses List the order statuses defined in the store.

Shipments and Refunds

Create Order Shipment Create a shipment for an order.
Get Order Shipment Retrieve an order shipment.
List Order Shipments List shipments on an order.
Update Order Shipment Update an order shipment.
Delete Order Shipment Delete an order shipment.
Create Refund Quote Quote a refund against an order.
Create Refund Issue a refund against an order.
List Refunds List refunds against an order.

Carts

Create Cart Create a new cart.
Get Cart Retrieve a cart.
Add Line Items Add line items to a cart.
Delete Cart Delete a cart.

Price Lists

Create Price List Create a price list.
Get Price List Retrieve a price list.
List Price Lists List price lists.
Update Price List Update a price list's details.
Delete Price List Delete a price list.
Set Price Record Set a per-variant price on a price list.
List Price Records List the price records on a price list.
Delete Price Record Delete a price record from a price list.

Triggers

6 triggers

Event Triggers

On Order Created Fires when a new order is placed. Initiates fulfillment routing, fraud review, and customer-confirmation flows.
On Order Status Updated Fires when an order's status changes. Used to keep downstream systems (CRM, accounting, 3PL) in step with the order's lifecycle.
On Product Created Fires when a new product is added to the catalog. Used to propagate new SKUs into PIM, marketing, or merchandising systems.
On Product Updated Fires when a product's details change. Used to re-index search systems, refresh marketing copy, or recalculate downstream pricing.
On Inventory Updated Fires when stock levels change on a variant or location. Used to alert ops when a variant trips a low-stock threshold and to keep downstream demand-planning systems in sync.
On Customer Created Fires when a new customer record is created. Used to mirror the customer into the CRM and to start a welcome flow.

Frequently Asked Questions

What can FlowRunner do with BigCommerce?

FlowRunner agents can run Create Product, Get Product, and List Products in BigCommerce, plus 72 more actions.

Does connecting BigCommerce to FlowRunner require OAuth?

Yes. BigCommerce connects to FlowRunner with OAuth 2.0, so agents authenticate without handling raw credentials.

Can BigCommerce trigger a FlowRunner workflow automatically?

Yes. BigCommerce supports 6 triggers that can start a FlowRunner workflow automatically.

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